1. Information we collect

The Village Doula may collect personal information including:

• Your name, phone number, email address, and postal address

• Pregnancy, birth, postpartum, and family information you choose to share

• Emergency contact details

• Appointment and booking information

• Payment and invoicing details

• Information shared through forms, emails, text messages, social media, or consultations

• Website usage data such as cookies, analytics, and IP address information

Sensitive information related to your health, pregnancy, birth, postpartum experience, or loss is only collected when relevant to providing support services and with your consent.

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2. How your information is used

Your information may be used to:

• Provide doula, education, postpartum, and support services

• Communicate regarding appointments, workshops, bookings, and enquiries

• Maintain client records

• Process invoices and payments

• Improve services and website functionality

• Send occasional updates, newsletters, or offerings (you may unsubscribe at any time)

• Meet legal or regulatory obligations where required

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3. Confidentiality

The Village Doula values the trust placed in this relationship. Personal information and discussions shared during support services are treated with care and confidentiality. Information will not be shared with third parties unless:

• You provide consent

• It is required by law

• There is concern for the safety of you, your child, or another person

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4. Storage and Security

Reasonable steps are taken to protect personal information from misuse, loss, unauthorised access, disclosure, or alteration.

Information may be stored:

• Electronically using secure password-protected systems

• In physical files stored securely

While every effort is made to protect your information, no method of electronic transmission or storage is completely secure.

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5. Website and Cookies

The Village Doula website may use cookies and analytics tools to understand website traffic and improve user experience.

You can choose to disable cookies through your browser settings.

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6. Third-Party Services

Third-party platforms may be used for:

• Website hosting

• Email communication

• Online bookings

• Payment processing

• Social media engagement

These providers may collect information according to their own privacy policies.

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7. Access and Correction

You may request access to the personal information held about you and request corrections if information is inaccurate or outdated. To make a request, please contact: 

Aly Chapman | The Village Doula | Email: thevillagedoulaau@outlook.com

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8. Children’s Privacy

Information relating to children is only collected where relevant to providing family or postpartum support services and with parent or guardian consent.

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9. Changes to this Policy

This Privacy Policy may be updated from time to time. The most current version will always be available on the website.

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10. Contact

If you have questions about this Privacy Policy or how your information is handled, please contact:

Aly Chapman | The Village Doula | Email: thevillagedoulaau@outlook.com